Central London Offices
+44 20 7587 1600
Mon – Sun: 07:00–23:00
Outside these hours please contact us via email
enquiries@murraychauffeurservices.com
Central London Offices
+44 20 7587 1600
Mon – Sun: 07:00–23:00
Outside these hours please contact us via email
enquiries@murraychauffeurservices.com
Last updated: 18 September 2026
Murray Chauffeur Services Limited is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect and use, why we use it, where it may come from, who we may share it with, how long we keep it and the rights you have.
Murray Chauffeur Services Limited is the data controller responsible for the personal information covered by this Privacy Policy.
Registered in England and Wales
Company number: 07160429
Registered office: Unit 205, Cervantes House, 5–9 Headstone Road, Harrow, England, HA1 1PD
Email: enquiries@murraychauffeurservices.com
Telephone: +44 20 7587 1600
Depending on how you contact us or use our services, we may collect:
If you apply to work with Murray Chauffeur Services or provide chauffeur services to us, we may also collect information relevant to that application or working relationship, such as contact information, work history, licences, vehicle and insurance information and references where applicable.
We only collect information that is reasonably necessary for the relevant purpose.
We normally receive personal information directly from you.
We may also receive passenger or booking information from:
Where we obtain personal information about you from someone else, we will provide the privacy information required by law within the applicable period, unless you already have that information or another legal exception applies.
We use personal information only where we have a lawful reason to do so.
Enquiries, quotations and bookings
We use information to respond to enquiries, provide quotations, arrange bookings and provide agreed chauffeur and transport services. Where you are the customer, this will normally be necessary to take steps at your request before entering into a contract or to perform the contract.
Passenger information supplied by someone else
Where a company, organiser or another person books transport for a passenger, we may use the passenger information necessary to arrange and provide the requested service. We normally rely on our legitimate interests in providing the requested transport service efficiently and communicating with the passenger where necessary.
Invoices and business records
We use appropriate information to issue invoices, maintain accounts and keep business records. This may be necessary for the performance of a contract and/or to comply with legal, tax and accounting obligations.
Customer service, complaints and legal matters
We may use information to answer questions, investigate complaints, resolve disputes and establish, exercise or defend legal rights. We normally rely on our legitimate interests in operating our business responsibly and protecting our legal rights, or on a legal obligation where applicable.
Website and IT security
We may use technical information where reasonably necessary to maintain the security, availability and proper operation of our website and IT systems. We normally rely on our legitimate interests in protecting our systems and business.
Website analytics
We use website analytics, including Google Analytics, to understand how visitors use our website and to help us improve its content and performance. Where consent is required, we rely on your consent.
Recruitment and chauffeur applications
Where you apply to work with us or provide chauffeur services, we use relevant information to assess and manage the application and, where appropriate, take steps before entering into an employment, self-employed or other working arrangement. We may also rely on legitimate interests and legal obligations where appropriate.
Where we rely on legitimate interests, those interests include operating and administering our business, providing requested services, communicating effectively, protecting our systems, dealing with complaints and protecting our legal rights. We consider whether those interests are necessary and proportionate and whether your rights override them.
Certain information is necessary for us to provide a quotation, arrange a booking or provide the requested transport service.
This will normally include appropriate contact details, collection and destination information and journey times.
Depending on the journey, other information such as flight details or passenger information may also be necessary.
If information necessary to provide the service is not supplied, we may be unable to provide a quotation, confirm a booking or provide the requested service.
We do not routinely ask customers or passengers to provide sensitive or special category personal information.
If you provide information such as health or accessibility information because it is necessary for a particular journey, we will only use it where necessary and where data protection law permits us to do so.
Where an additional legal condition or consent is required for us to use such information, we will apply the appropriate requirement.
Please do not provide sensitive personal information unless it is genuinely necessary for the service you require.
Some of our services may involve passengers who are children.
Where this is necessary for a booking, we may receive limited personal information about a child from their parent, guardian, school, organisation or another person authorised to arrange their transport.
We will only use information about a child where reasonably necessary to arrange and provide the requested transport service, communicate about the journey or meet an applicable legal or safeguarding requirement.
We do not use children’s personal information for marketing purposes.
We do not sell your personal information.
Where another chauffeur, operator or supplier is required to help fulfil a booking, we only provide the information reasonably necessary for that service. This would normally include information such as:
We may also use trusted organisations that provide services necessary for the operation of our business, including website hosting, email, IT, analytics, accounting and professional services.
Where an organisation processes personal information on our behalf, it may only use that information for the agreed purpose and subject to appropriate data-protection requirements.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
Murray Chauffeur Services does not currently use personal information supplied through this website to send marketing emails or text messages.
If our marketing practices change in the future, this Privacy Policy will be updated and any consent or other requirement imposed by law will be followed before such marketing is sent.
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate properly.
We also use Google Analytics to help us understand how visitors use the website and to improve its content and performance.
Where consent is required for analytics or another cookie or similar technology, it will only be used in accordance with the choices you make through our cookie controls.
You can review or change your choices through Cookie Settings on our website.
Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.
Some organisations that provide website, analytics, technology or other support services may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will ensure that the transfer is permitted under UK data protection law.
Depending on the circumstances, this may include transferring information to a country covered by UK adequacy regulations or using appropriate contractual or other safeguards permitted by law.
You may contact us at enquiries@murraychauffeurservices.com for information about an international transfer affecting your personal information and the safeguards that apply.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting or regulatory requirements.
When deciding how long information should be retained, we consider:
Information that is no longer required will be deleted or securely disposed of where appropriate.
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to personal information is limited to people who reasonably need it to carry out their role or provide an agreed service.
Depending on the circumstances and the legal basis on which we use your information, you may have:
Not every right applies in every circumstance.
To exercise a data protection right, please contact:
enquiries@murraychauffeurservices.com
Where we rely on legitimate interests to use your personal information, you may have the right to object to that use.
If personal information were ever used for direct marketing, you would have an absolute right to object to that use.
To object, please contact:
enquiries@murraychauffeurservices.com
You have the right to complain to Murray Chauffeur Services if you are concerned about how we have handled your personal information.
You can make a data protection complaint by email to:
enquiries@murraychauffeurservices.com
or by using the Contact Us form on our website.
We will acknowledge a data protection complaint within 30 days of receiving it.
We will take appropriate steps to investigate the complaint, keep you informed where appropriate and communicate the outcome without undue delay.
You also have the right to complain directly to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Current ICO contact details and its complaints procedure are available through the Make a Complaint section at ico.org.uk.
You do not have to complain to Murray Chauffeur Services before contacting the ICO.
We may update this Privacy Policy where necessary to reflect changes to our services, business practices or legal requirements.
If we intend to use personal information for a materially different purpose, we will provide the information required by law before beginning that new use.
The latest version will be published on this page with the date of the most recent update.
If you have any questions about this Privacy Policy, wish to exercise a data protection right or want to make a data protection complaint, please contact:
Murray Chauffeur Services Limited
Email: enquiries@murraychauffeurservices.com
Telephone: +44 20 7587 1600