Central London Offices
+44 20 7587 1600
Mon – Sun: 07:00–23:00
Outside these hours please contact us via email
enquiries@murraychauffeurservices.com
Central London Offices
+44 20 7587 1600
Mon – Sun: 07:00–23:00
Outside these hours please contact us via email
enquiries@murraychauffeurservices.com
Last updated: 18 September 2026
These Terms and Conditions apply to chauffeur and related passenger transport services provided by Murray Chauffeur Services Limited.
Murray Chauffeur Services Limited
Registered in England and Wales
Company number: 07160429
Registered office: Unit 205, Cervantes House, 5–9 Headstone Road, Harrow, England, HA1 1PD
Email: enquiries@murraychauffeurservices.com
Telephone: +44 20 7587 1600
The Murray Chauffeur Services website is an enquiry and quotation website. Submitting an enquiry or requesting a quotation does not create a confirmed booking.
A booking is confirmed only when Murray Chauffeur Services has accepted the booking and issued written confirmation.
Customers should check their booking confirmation carefully and tell us as soon as possible if any information is incorrect.
Bookings normally require at least 24 hours’ notice. Same-day bookings may sometimes be accommodated, subject to availability.
These Terms and Conditions should be read together with the quotation and booking confirmation provided for the booking.
Any variation to an agreed booking or these Terms must be agreed in writing.
The price of the service will be stated in the quotation or booking confirmation.
For customers booking mainly for personal rather than business purposes, the total price quoted will include VAT and any other unavoidable charges that can reasonably be calculated in advance.
Where a charge cannot reasonably be calculated in advance, the customer will be told that the charge may apply and how it will be calculated.
For business customers, prices may be quoted exclusive of VAT where this is clearly stated. VAT will then be added at the applicable rate.
Changes requested after a booking has been confirmed may affect the price. Where reasonably possible, any additional charge will be advised before the change is accepted.
Murray Chauffeur Services does not take online payments through this website.
Payment arrangements will be stated in the quotation, booking confirmation or invoice.
Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date.
Different payment terms, including 60-day terms for some business customers, may be agreed separately in writing.
Requests to change a confirmed booking are subject to availability.
Changes to collection times, destinations, routes, duration, passenger numbers, vehicle requirements or other booking details may affect the agreed price.
Where reasonably possible, any additional charge will be advised before the change is accepted.
Cancellations should be confirmed by email to:
enquiries@murraychauffeurservices.com
A cancellation may initially be made by telephone but should also be confirmed by email.
The following cancellation charges apply to all customers:
Cancellation periods are calculated from the scheduled start time of the booking.
Nothing in these Terms affects any statutory rights that cannot legally be excluded or restricted.
If a passenger does not attend the agreed collection point and the booking cannot proceed through no fault of Murray Chauffeur Services, the booking will be treated as a no-show.
We will make reasonable efforts to contact the customer or passenger using the contact details supplied for the booking.
A no-show will be charged at 100% of the agreed booking price.
Where a chauffeur is required to wait for more than 20 minutes beyond the agreed collection time, additional waiting-time charges may apply.
Where a waiting-time charge applies, the rate or basis of the charge will be stated in the quotation, booking confirmation or otherwise agreed with the customer.
Customers should contact Murray Chauffeur Services as soon as possible if they know they will be delayed.
Reasonable parking charges required in carrying out the agreed booking may be added to the final charge where they are not already included in the quoted price.
Where parking charges can reasonably be calculated in advance, they will be included or identified as part of the quotation or booking arrangements.
Customers are responsible for providing accurate information required to carry out the booking.
This includes:
Customers should tell Murray Chauffeur Services as soon as possible if any material booking information changes.
Murray Chauffeur Services will not be responsible for problems caused by materially incorrect or incomplete information supplied by the customer, except where responsibility cannot legally be excluded.
Murray Chauffeur Services will provide its services with reasonable care and attention.
Journey and arrival times may be affected by circumstances outside our reasonable control, including traffic conditions, road closures, accidents, severe weather, security restrictions and similar events.
We will take reasonable steps to minimise disruption and keep the customer informed where reasonably practicable.
Murray Chauffeur Services may use appropriately selected third-party operators or suppliers where required to fulfil a booking.
Where this is necessary, we may provide the operator or supplier with information reasonably required to carry out the booking, such as:
Only information reasonably necessary to provide the service will be shared.
Personal information will be handled in accordance with our Privacy Policy.
In exceptional circumstances, Murray Chauffeur Services may need to cancel or materially change a booking where circumstances outside our reasonable control make it impossible or unsafe to provide the agreed service.
We will contact the customer as soon as reasonably possible.
Where Murray Chauffeur Services is unable to provide a confirmed service and the customer is not responsible for the cancellation, any payment already made for a service that has not been provided will be refunded unless an alternative arrangement acceptable to the customer is agreed.
Murray Chauffeur Services will provide its services with reasonable care and skill.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these Terms affects statutory consumer rights that cannot legally be excluded or restricted.
Personal information supplied in connection with an enquiry or booking will be processed in accordance with the Murray Chauffeur Services Privacy Policy.
Where another operator or supplier is required to assist with a booking, only information reasonably necessary to provide the agreed service will be shared with them.
If you are unhappy with any aspect of our service, please contact us as soon as reasonably possible so that we have an opportunity to investigate the matter.
Email: enquiries@murraychauffeurservices.com
Telephone: +44 20 7587 1600
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, this does not remove any mandatory legal rights or protections that apply to you.
Murray Chauffeur Services may update these Terms and Conditions from time to time.
The Terms applying to a confirmed booking will be those provided or made available when that booking was confirmed, unless a subsequent change is agreed in writing between Murray Chauffeur Services and the customer.